ConsumerAffairs is not a government agency. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Hi, Monte! Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Navigate phone maze to a human Press 0#, then 2, then 0#. Call-back available YES. And if you are set up on automatic pay, YOU ARE SCREWED! I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. We can help you get SuddenLink's attention and get better help faster. You are welcome to visit the world's famous scenic spots. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Erin Gobler is a freelance writer based in Madison, WI. Location & Hours. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . HELL NO! I would not recommend anyone using Suddenlink. Up to 500 Mbps download. Bring the real world to your users with customized maps and street view imagery. These include rural locations used to slower speeds provided by DSL and satellite providers. I asked to get a admin on the phone that can answer and of course they can't. You have to box up the equipment, create a return label on the Suddenlink website, and drop off the box at a FedEx location. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. First, make sure Optimum service is available in your new area. In 2020, Google Maps was used by . Everyone is very nice in person or on the phone. There is also a $3.50 one-time network enhancement fee. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. Unsubscribe at any time. In 2020, Google Maps was used by over 1 billion people every month. Instead, they billed me for the full month. I ask several times to speak with a manager. It's not right what Big Business can get away with if we let them. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Thanks! Additional fees and terms may apply. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Suddenlink is scamming people! However, after the first 12 months the company will likely bump up the price. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. 891 Streetman Rd. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. What are you looking for? The suddenlink stores locations can help with all your needs. Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). "Well can you enter that somewhere so I'm not charge?" They got more done in a few weeks than I did in over two years. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. Find a nearest suddenlink store near you today. You can see everything from the highest peak to the lowest canyon. Enter ZIP or City to find a location near you. Like most people I work from home and this is completely unacceptable. Thanks! Your experience on this site will be improved by allowing cookies. Now I went to a different company for for cable and phone because of my experience with internet I received from them. I have evidence showing that I moved. Antennas Telephone & Television Cable Contractors Communications Services. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! Need help finding internet & TV providers near you? Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. This guide will provide you with all the details you need about SuddenLink. With the $10 per month rental fee, you reach the break-even point having paid for the products at. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. Moving or just moved? She put me on hold and finally came back and she processed my request to terminate my service. More wonderful scenery is waiting for you to find. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. Unit H. New Bern, NC 28562. That was back in September. Hi Clara. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns The time to complete the carpet varies from person to person, it is strongly recommended not to arrange a tight itinerary after the course. Or even negative stars. How do I know I can trust these reviews about Suddenlink? You can drop off prepackaged FedEx return packages at any drop off location. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." If a map is no longer just a map, what is it? For them to repair/resolve their own internet issue? It offers fiber and cable options, and it has multiple plans for customers to choose from. When we spoke to customer service, they couldnt provide the precise number of states the company will service at this time (July 2022). So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). The monthly rental fee for the equipment is $10 per month. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Where? Now, you can request the cancellation of your service. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. Suddenlink bumps up its prices after your first 12 months of service. Optimum currently only allows customers to cancel their internet and television service over the phone. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Optimum Store Locator. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. Their service is a joke. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Guess what the charge is still there! Scale confidently, backed by our infrastructure. Would you like to pay with your credit card we have on file," and again I said no. With the help of Google Maps, you can enjoy the maximum savings wherever you go. All Rights Reserved. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. But we weren't informed, and we didn't sign any ennoblement. Then I get a call the next day saying I still owed money $89.60 to be exact. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Ask us on live chat! Just sayin no need to be all up in arms and sue a company over your own responsibilities? In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. 3. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Reach out to customer service if that doesnt work. I was NEVER told this was going to happen when I signed up. May or may not be available based on service address. Suddenlink internet requires a modem and router. Copyright 2022 Consumers Unified LLC. If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. No. Hi, Gerardo! Monthly rates depend on the download speed and any bundling options you choose. Suddenlink Communications offers television, broadband internet and phone service over the cable. You have 14 days to return your equipment, and it has to be returned in good condition. SuddenLink's latest router Smart Wi-Fi 6 powered by . Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. If you have 14 days to return your equipment, and it multiple. All your needs any drop off prepackaged FedEx return packages at any drop off prepackaged FedEx return at. 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