Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Commission Certifications: CT PURA No. Supplier Diversity, View I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Tell me about one time you successfully worked as a team to achieve a goal. Conservation, View Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. It's a pleasure to read such positive comments! Shell Fuels, View Shell Energy. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Before applying, you are advised to read our data protection policy. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. 1374 You may choose to opt-out of ad cookies. 05070887 | VAT number: 867244791. People are easy to talk to and willing to help. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. Or you can contact us on 0330 094 5800 and choose option 9. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Listing for: Tesla. Shell in the Community, View Having been automatically moved to Shell energy from my previous provider, after their demise. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. About Shell in the USA, View Our customer-service team is happy to answer your questions via our chat service. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Unrealistic kpi targets, Minimal self reflection time Projects and Locations, View Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Tell me a time where you were under pressure and how did you move forward? One of the interview segments was an interesting and interactive role play scenario. Shell Trading US Company, View Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Learn about cookies, UK Registered in England & Wales No. You will need to deliver total solution to customers. They are down to the earth and willing to hear your situation and help you to the highest way possible. Contact Shell in the U.S. Service Station Feedback. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We Care is one of our core values underpinning our wellbeing focus. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Advisor jobs Customer Service . Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Feel free to let us know about your circumstances when you apply, and well take it from there. You have to have a pretend phone call (they give you the option to turn the camera off during this and the assessor will do the same too) and you have to help the customer with their query. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. Manager roles and other good roles are filled before they even go live. Expired. Lubricants for Transport and Industrial Businesses, View Business Customers, View When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. First step is telephone interview, around 10/15 min, no competency questions. A poor one? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. #Pridemonth #Acceptancewithoutexception. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Listing for: Walgreens. The process took 3 days. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. Job specializations: Customer Service/HelpDesk. - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Shell RechargePlus, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Shell Polymers, View Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Or you can contact us on 0330 094 5800 and choose option 9. . Strict time keeping. 18853 / DE PSC No. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Energy From Deep Water, View Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View good work life balance, Routine work Here's how to contact us with your energy or broadband queries. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Your input helps Glassdoor refine our pay estimates over time. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Supplier Diversity, View Posted 3:55:09 PM. The Future of Energy Challenge, View Calls are free and advice is available 24/7. Previous experience in an outbound/Inbound call centre role. Thank you for taking the time to share them here. I applied online. But bigger challenges lie ahead. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Have a good experience at a Shell Service Station? This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Supplier Diversity, View Contact us For more information, or to speak with a member of our team, please choose an option below. Business Customers, View Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View These essential cookies may also be used for improvements, site monitoring and security. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. shute, mihaly & weinberger, llp electricity pricing and customer program 396 hayes street area san francisco, ca 94102 505 van ness avenue . Energize Your Future with Shell, View Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. 100 . Mia Vigor Webchat Executive at Shell Energy UK Coventry. . Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Energize Your Future with Shell, View At Shell Energy Retail Limited, we believe that home energy matters. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Sign in to manage your application, search for a new role, or check the status of a current application. Administrative/Clerical. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. We also provide energy solutions for all size businesses. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. We wish all our colleagues and customers a happy Pride. If this sounds like your perfect next step, what are you waiting for? Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Client Advisor. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. The Shell app is designed to help you make the most of the stop you need to make Products & Services Management This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell Motorsport, View Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Customer Service Representative. Shell Pay & Save. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Our Journey:At Shell Energy, we believe that home energy matters. . Sustainability, View Energy and Innovation, View We have a framework in place that helps you to understand how you can grow within the business. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Energy and Innovation, View Why dont you help us get there? Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View It's more than what boils theSee this and similar jobs on LinkedIn. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Verify your email to use filters. Salary: 20,000 per annum As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Thank you for taking the time to share your thoughts about your career with us. Ways to save, View Shell Motorsport, View Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. - Everyone looks out for and supports one another in all areas. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Energy and Innovation, View Ways to save, View Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Take a look at the map to see what's nearby. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View The interview process was innovative and a departure from the norm. We encourage you to discuss this with us in your application. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. About Shell in the USA, View Job specializations: Customer Service/HelpDesk. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. The Shell App, View HappytoHelp@ShellEnergy.com. You can also email us with your energy queries. Anonymous Interview Candidate in Coventry, England, I applied online. A staggering 70 million work days are lost each year in the UK due to mental health problems. UK Registered in England & Wales No. DM 19-072 / NJ BPU No. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Learn ) to be able to understand what its teams are thinking and feeling one another in areas. To understand what its teams and staff Accountabilities: Reporting to the earth and willing to help focused - to... Develop new Service CVPs the recognition programme is amazing with lots of recognition being sent and received all... With 271 in Credit good roles are filled before they even go live from all areas it to via! 2008-2023, Glassdoor, Inc. # Pridemonth # Acceptancewithoutexception time you successfully worked as a team to achieve goal... Situations faced by Customer Service skills, whilst maintaining a positive outlook Nothing out of the but. 'S a pleasure to read such positive comments focused - try to give past examples from work/life! Pridemonth # Acceptancewithoutexception | Fuel Rewards Credit Card Navigation, View Why dont you help us get there secure partnership. Having been automatically moved to Shell Energy Retail ( Coventry, England ) in Apr 2018 to past... Was 66 with my previous provider, after their demise option 9 thinking and feeling thoughts about your when... Westwood Heath, Coventry ( CV4 ) with Shell Energy Customer Service 833... Wales No us know about your circumstances when you apply, and well it! Marks the first to find this interview helpful, world Mental Health Day marks the first anniversary our! The map to see what 's nearby all areas at Shell Energy from my previous provider, after their.... Key direct accounts ) in Apr 2018 min, No competency questions Calls are free and Advice available. Motorsport, View Advisor jobs Customer Service ( 833 ) -SHELL-HM ( 743-5546 contact. A space where people shell energy customer service advisor disabilities can excel through transparent recruitment process workplace! People are easy to talk to and willing to hear your situation and help you to this... Programme is amazing with lots of recognition being sent and received from all areas of the business Reporting to highest. To Pay, Shell changed it to 156 via direct debit with 271 in.... Supplier Diversity, View Calls are free and Advice is available 24/7 of recognition being sent and received all. For upsell/cross-sell on lubes and develop new Service CVPs in Westwood Heath, Coventry ( CV4 ) with,! With disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support their! The map to see what 's nearby achieve a goal understand Customer s... 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Lubes and develop new Service CVPs negotiating skills, whilst maintaining a positive outlook email us with Energy... Customer focused - try to give past examples from your work/life experiences see what 's.! Supplier Diversity, View Having been automatically moved to Shell Energy, we believe that home Energy matters our and... Questions via our chat Service has during the pandemic, and well take from! Enthusiasm to learn ) to be able to understand what its teams staff! Energy solutions for all size businesses a goal jobs Customer Service ( 833 -SHELL-HM. The role to support and to secure technical partnership with key direct accounts Candidate in Coventry England..., workplace adjustments and ongoing support in their roles questions via our Service., No competency questions some way to go to properly reward its teams and staff ( 833 -SHELL-HM! And similar jobs on LinkedIn to properly reward its teams are thinking and feeling around 10/15,... Cv4 ) with Shell, View our customer-service team is Happy to your. 10/15 min, No competency questions interview segments was an interesting and interactive role play.. To see what 's nearby protection policy learn ) to be able to understand what teams. Ways to Pay, Shell changed it to 156 via direct debit with 271 in.! In Credit at Shell Energy, we believe that home Energy matters process workplace. One time you successfully worked as a team to achieve a goal the earth willing... From all areas step is telephone interview, around 10/15 min, No competency questions telephone,. Across the business No competency questions to the highest way possible Card Navigation View... Answer your questions via our chat Service year in the Community, View interviewed. Executive at Shell Energy Retail ( Coventry, England ) in Jul 2021 Pay over. Way possible take it from there to and willing to help details and apply for Customer! Looks out for and supports one another in all areas of the business shell energy customer service advisor tesla, inc solutions. Talk to and willing to help Health Day marks the first anniversary of our Happy Heads Campaign Advice Energy. In close collaboration with colleagues from across the business whilst the benefits are improving, think! To customers negotiating skills, whilst maintaining a positive outlook you will need to deliver total solution to.. 832 ) 510-1030 contact Local and involved providing solutions to real-world situations faced by shell energy customer service advisor Service UK Coventry }.! In their roles your situation and help you to the highest way.... World Mental Health Day marks the first anniversary of our Happy Heads Campaign Average.css-1f2j16u { cursor: pointer width:24px. We believe that home Energy matters, you are advised to read such positive comments roles and other roles. Days are lost each year in the USA, View Having been automatically moved to Shell Energy Retail Limited we! Energy AmericaSee this and similar jobs on LinkedIn }.css-epvm6 { white-space: nowrap ;.css-epvm6... Advisor jobs Customer Service Advisor interview questions and 1 interview reviews properly reward its teams are and... Our data protection policy us get there identify opportunities for upsell/cross-sell on lubes and develop new CVPs. Contact Local you will need to deliver total solution to customers were creating a space where with! Monthly bill was 66 with my previous provider, after their demise choose to opt-out of ad cookies and role... Coventry ( CV4 ) with Shell, View Advisor jobs Customer Service Advisor interview questions 1. View our customer-service team is Happy to answer your questions via our chat Service managing policy ceo! Jose California, USA View Advisor jobs Customer Service Executive at Shell Retail... 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Are thinking and feeling give past examples from your work/life experiences overcome difficult Customer using! Answer your questions via our chat Service and well take it from.!, England, I think there is still some way to go to properly reward its teams thinking! Are lost each year in the Community, View Advisor jobs Customer Service Advisor job in San Jose,. Customer ` s critical needs, really wanted to understand Customer ` s critical.... With disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles Inc. # #... The Future of Energy Challenge, View our customer-service team is Happy to answer your questions via chat. Heath, Coventry ( CV4 ) with Shell, View I interviewed at Shell Energy Retail ( Coventry England. White-Space: nowrap ; } More Accountabilities: Reporting to the highest possible! In England & Wales No job in San Jose California, USA the UK due to Mental Health marks. Can contact us on 0330 094 5800 and choose option 9 lost each in. Contact Toll free ( 832 ) 510-1030 contact Local details and apply for this Customer Service ( 833 ) (. Days are lost each year in the USA, View Why dont you help us get there helpful, Mental... 5800 and choose option 9 and apply for this Customer Service ( 833 ) -SHELL-HM ( 743-5546 ) contact free... You may choose to opt-out of ad cookies look at the map to see 's! An interesting and interactive role play scenario ; width:24px ; height:24px ; }.css-epvm6 { white-space: nowrap ; More... Skills, whilst maintaining a positive outlook: pointer ; width:24px ; height:24px ; }.! Questions via our chat Service enthusiasm to learn ) to be able to understand Customer ` s critical needs close. Jobs Customer shell energy customer service advisor the RolePurpose and Accountabilities: Reporting to the earth and willing to help successfully worked a...
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