Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. Projects range from electrical and wiring repair to simple handyman repairs. Do not use as a contractor or consumer. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. The contractors promised to finish the job in 1 week. You're also welcome to email us at support@thumbtack.com. That's the first question you should ask before signing up for Thumbtack. The Thumbtack Plus membership is $49 per year at the time of publishing. ), we're happy to help. including home improvement, wellness, pets, business, photography and more. For more information about reviews on ConsumerAffairs.com please visit our Some contacts are legit and others not so sure about. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Thumbtack is the worst advertising vehicle I have ever used. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. Using Thumbtack is a total waste of time and money. No more money into the pockets of their shareholders. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. So I naturally tried keeping my calm and reaching out to Thumbtack. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Their website doesn't make it easy to connect with them via email either. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. The others are fake or something else. This helps to slow down the pace of responses by service providers. Refund, Delete, Be gone, Bye. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. See our favorites for unlimited data, families and cheap plans starting at $10/month. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Once youve created an account, you can also browse popular services. I recommend checking with your state to see if a business license is needed for your service. Service providersare charged in credits for each quote submission. Hired on Thumbtack. Sign up to receive our free weekly newsletter. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. I also hold certifications in various types of coaching. Hey everyone! I hope the day comes when your business shuts down and you're left homeless. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. We're here to help increase your hire rate. Most recently, they made a few updates to their policies. Also review each firms site for the most updated data, rates and info. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. If you use them you will 100% regret it just read the reviews Somebody needs to stop them and sue the $#*! I am mad at myself for trusting this scam. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. This company responds to reviews on average within 7 days. Thumbtack introduced me some contractors to do the exterior painting on my house. Safe? Thumbtack has your back if you have the skills but struggle to generate quality leads. Enjoy reading our tips and recommendations. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. I don't think she understood how much time and money I spent to do her a favor. Thumbtack is your partner in caring for your largest investment: your home. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. They will take your email information and phone number information and never reply. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. I made my account and was able to view opportunities and even got a lead! The CCB told me the contractors had no license to operate. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! out of them! They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. I have never done business with them--all my other reviews are 5 stars, but no results! A lot of pros have met new customers off our site and you can too. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. I have had a couple bad experiences with them. DO NOT use this platform. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. To get started, visit Thumbtack online or download the mobile app for iOS or Android. Thumbtack is full of scams and corrupts. It appears that the Thumbtack model is working for some people. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Does Thumbtack Really Work for Businesses? Its location on this page may change next time you visit. But now the cost of credits, or leads, does differ quite a bit. They are usually quick to respond to queries, albeit not always with the answers hoped for. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Of course, this was not always the case. Or you can click Sign up to create a free account. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. To learn more about the Thumbtack Guarantee, visit the websites help section. I waited for four weeks till I cancelled the order and asked for a refund. Some projects are just too big to tackle on your own. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. This is a multi-location business. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. The company guarantees property damage protection and money back if your project isnt completed as expected. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. I never get qualified leads for my dance studio or me marketing company. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. Get Featured on AdvisoryHQ. Beware! Tell us about your experience in our Clark.com Community! If you have questions about a specific quote, we'd be happy to take a look at this for you. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. who is profiting from this ? Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Find a Home Improvement Contractors partner, Get matched with a contractor or specialist on HomeAdvisor. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. Please share details with us by emailing support@thumbtack.com. As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. BBB Business Profiles may not be reproduced for sales or promotional purposes. Super disappointing. Thumbtack vets contractors who appear on its site. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack is a technology leader building the modern home management platform. Please reach out to us via a Private Message on Facebook so we can see how we can help. Success team is there everyday in your app. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Until I went to the app and said that my account was deleted. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. I spent 1200.00 on leads. Horrible, money hungry machine. refund? Products used:I purchased my own materials for project. TOO BAD THAT WAS A BOLD-FACED LIE!! It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. Private Message on Facebook so we can see how we can help your,... Visit our some contacts are legit and others are fake i believe in 1 week take email! The company has many reputable investors, discredits these accusations a problem between me and contractor. Promised to finish the job in 1 week, this was not always the case using Thumbtack is total... 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