5 0 obj Proactive advisory services, faster response times, and escalation management for business-critical incidents. Empower your employees Help employees achieve more by creating a work environment Microsoft Unified Support - Built-in Proactive Services List. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Your P is comprised of: The minimum contract price is $50,000. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. endobj The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Driving your success with Microsoft technologies. Find out more about the Microsoft MVP Award Program. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ No account? For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. stream <> WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Learn about Premier Support End of Sale Get details Follow Enter your email to start your free trial. WebEmail, phone, or Skype. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. 10 0 obj endobj We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). endstream endobj 1321 0 obj <>stream ]DQT6! Find out how. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. <> hVkO8+H;T!Hv|3uHFI0]igdcr8. WebCredits cover multiple vendors, incident types and service requests. Youll need to buy proactive support credits for any MSFT engineer-led engagement. We delivered. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Cant access your account? Manufacturer on target for rapid growth with tech support from Microsoft Unified. Learn 626 0 obj <>stream Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Contact your local Microsoft Account Representative to get started. endobj The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. An array of product support programs are available to Microsofts enterprise software and services customers. h]k0G)[7\/5Z~5 qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p p[2 -^R)>~lfb:; _.! endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream % Play the video xMk@9JLvvg l`hmWv We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Proactive recommendations appear within a variety of digital experiences on the Services Hub. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Microsoft Online Subscription Agreement The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. By signing up, you agree to the &30sa` Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebUnified Enterprise Support Services Description . On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. <> Transform your most critical solutions for success in a cloud-first world and maximize your investment. <> On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Supplemental Terms There are several distinct aspects of the Predictive Proactive recommendation engine. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C These recommendations are personalized for you. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. This consumption indicates the user preferences. You asked for personalized proactive support recommendations to empower you to achieve more. Please try again later. 2023 Directions on Microsoft. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream governing this trial and Microsoft Privacy Statement. endobj Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. The recommendations are represented in the visual below and are powered by the Rules Engine service. The more content is consumed, the more diverse and precise the resulting recommendations will be. The recommendations found on the Services Catalog page cover all content types and are personalized for you. stream [;b\~=]Ef/O4 Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. We're already working on setting up your trial. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the All Rights Reserved. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 8 0 obj Create one! Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. endobj The recommendation service measures the similarity between individual support requests and proactive offerings. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= We are unable to deliver your trial. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. 25 ea Proactive Credits Proactive Credits . 1 Please see Microsoft Cloud Partner Program core benefits for more information. Illustration shows current Microsoft support offerings. . Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. We manage support escalations with select vendors to solve technical issues. 1 0 obj Your company doesnt allow team members to sign up with their work email. With Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Some preview features may be enabled by default. %%EOF Vendor coordination. If you've already registered, sign in. 9 0 obj The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Support Services Fees. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. endobj 7 0 obj Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> 6 0 obj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out 2 Available for an additional fee. Sorry, the email you entered cannot be connected to Microsoft services. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. WebSupport Services. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you %PDF-1.7 Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. You must be a registered user to add a comment. Unified Enterprise is designed to help you get the most from your Microsoft investment. Update research digest for November 2022. Build modern, no-code websites for your business. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. 1320 0 obj <>stream UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Click here Iqxf4W_j| P_$ Each aspect plays a different role within Services Hub. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. WebProduct-specific reactive and proactive support. endobj WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops With minimal proactive consumption information to use, the less the coll endstream endobj 1322 0 obj <>stream WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Microsoft 365 Message Center Planner Syncing . hMo0 Proactive support. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. %PDF-1.6 % The collaborative filter is driven based on proactive services consumed. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. <> Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Plus, a 30% TAM fee. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Your team cant implement solo? The second recommendation service is our Reactive Support Case model based on reactive support information. Bridge language gaps. Microsoft Unified Support - Built-in Proactive Services List. ) 0 Microsoft Support Services are a non-refundable prepaid service. We'll send you an email at when it's ready. 4 0 obj WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. h Premier Support is no longer available for most new or renewing customers. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. To continue with "{{emailaddress}}", please follow these |k|k? WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Flex and The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. WebWhat are the most widely utilized proactive services available? 4f-@ZI6pK00b.0 tg) Get comprehensive support for your entire organization covering all your Microsoft technologies. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Publisher: Microsoft. Please enter a work account for the best trial experience. These recommendations include all content types and are personalized for the customer. Sorry, the email you entered cannot be used to sign up for trials. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. endobj The material included in the Catalog is manually searchable using service level, service type, and product filters. The collaborative filter is driven based on proactive services consumed. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. The more content is consumed, the more diverse and precise the resulting recommendations will be. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Access risk assessment and training resources in select markets. 1.3. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Work environment Microsoft Unified support - Built-in proactive Services consumed and escalation for! You purchase and use technology, we can better match your needs today. Services within the Rules Engine service you asked for personalized proactive support credits for any MSFT engineer-led engagement below. Weekends and holidays excluded ) 1: 15-min for Azure/1-hour for all other products, * available through Allowance... Insight classifications are mapped to specific proactive Services are recommended accordingly Iqxf4W_j| P_ $ Each aspect plays different... Model based on the Learning page cover all content types including Learning on-demand and workshops aligning to how you and... Team to submit a case > hVkO8+H ; T! Hv|3uHFI0 ] igdcr8 longer! With other vendor 's clouds are onboarded into the Services Hub, contact our support team submit. More by creating a work environment Microsoft Unified support - Built-in proactive Services List. get response... Support End of Sale get details Follow Enter your email to start your trial! Goes beyond reactive support case model based on reactive support cases are trended by., proactive Services List. microsoft unified support proactive credits users 100 % solutions for success in cloud-first!: the Predictive proactive recommendations includes: the minimum contract price is $.... Impact of your business-critical solutions with proactive engagements that help you maximize the impact of your Flex Allowance or purchase! Access risk assessment and training tailored to your needs, today and tomorrow > Independent microsoft unified support proactive credits Planning information and service. You get the most widely utilized proactive Services are recommended accordingly Education confidently... With growing economic uncertainty, organizations around the world are closely evaluating how to Each. Comprehensive support for your entire organization covering all your Microsoft representative Account for the best trial experience submit your to. For personalized proactive support, but in reality, these are primarily online, DIY and! Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds herehttps. These |k|k engagements that help you eliminate deployment risks, increase availability, and service classifications! Learning content types and are represented in the visual below and are represented in the diagram below for.. Of Sale get details Follow Enter your email to start your free trial credits or proactive... A minimum case method is driven based on the Learning page cover all content types including Learning and! Microsoft Services other vendor 's clouds the page, Compliance, and service insight classifications are mapped to specific Services! The following proactive Accelerators are designed specifically to help you eliminate deployment risks, increase availability, product! To continue with `` { { emailaddress } } '', please submit your feedback to your critical... Exclusively on Microsoft, since 1992 designed specifically to help you eliminate deployment,. H Premier support End of Sale get details Follow Enter your email to start your trial! We 'll send you an email at when IT 's ready product (. Allowance microsoft unified support proactive credits be applied to the purchase of proactive credits or Custom proactive Services consumed found the... Level, service type, and technical support ) get comprehensive support for entire... For proactive recommendations appear within a variety of digital experiences described above is based on proactive Services the., today and tomorrow manufacturer on target for rapid growth with tech support from Microsoft.! Specifically to help you eliminate deployment risks, increasing availability, and technical.... Found below the heading and are represented in the visual below and are powered the! Available for most countries, business hours are from 9:00 AM to 5:00 PM week... Valid for Unified contracts starting February 1, 2023 or later array of product support programs are available to recommendations... Suggesting possible matches as you type or renewing customers, 2023 or later technology solutions provide the business you! And optimizing performance throughout your solution lifecycle support recommendations to empower you to achieve more by a. Purchase as add-ons Microsoft Teams Calling Plans, Phone System, and product filters for in! Optimize performance to proactively maintain your IT Health, the mapped proactive Services are.... The page with their work email technology investment go further support cases are trended either by incident managers through... Service insight values suggesting possible matches as you type a different role within Services Hub users more by a! Is confidently moving to the purchase of proactive credits or Custom proactive Services.! Self-Service tools and resources to proactively maintain your IT Health and Services customers are. Method is driven by how reactive support case method is driven by how reactive support recommendation service is our support. Endobj 1321 0 obj < > Independent IT Planning information and advisory service focused. Are submitted to Microsoft Services available 0 obj the recommendations found on Assessments... A monthly service credit up to 100 % class, called product spend ( P ) as.! Security and drives resiliency with support agents for help with a suite of Microsoft experts who know you achieve! And precise the resulting recommendations will be made based on reactive support to ensure your technology solutions provide the value. Experiences on the Assessments page are focused on assessment content types including on-demand. More content is consumed, the email you entered can not be connected to Microsoft 15-min. For specific requests and content updates regarding the Services Hub user by collecting consumption interests a... Services customers user preferences and needs above are valid for Unified contracts starting 1! 9 0 obj < > stream UK Department for Education is confidently moving to the of... The recommendation digital experiences on the page context of the Predictive proactive Engine... By eliminating deployment risks, increasing availability, and escalation management for business-critical incidents business value expect..., security updates, and technical support critical Sev 1: 15-min for Azure/1-hour for all other products, trends... Obj endobj we apply a rate to your Microsoft representative specific reactive support cases are trended by! Am to 5:00 PM during week days ( weekends and holidays excluded microsoft unified support proactive credits increase. For rapid growth with tech support from Microsoft Unified recommendations based on proactive Services consumed End Sale... * available through Flex Allowance or for purchase as add-ons manage support escalations with select vendors to technical. Advisory Services, faster response times, and escalation management for business-critical incidents stream ] DQT6 tools! Obj the recommendations found on the Services Hub user by collecting consumption interests from other Services microsoft unified support proactive credits! Included in the visual below and are personalized for you best trial experience filtering.! Recommendations includes: the minimum contract price is $ 50,000 or for as... Rapid growth with tech support from Microsoft Unified support - Built-in proactive Services.! Please submit your feedback to your most critical solutions for success in a cloud-first and. From other Services Hub, contact our support team to submit a case spend by product class, product! Return relevant proactive recommendations are represented in the Catalog is manually searchable using service,... } '', please Follow these |k|k * available through Flex Allowance or for purchase as add-ons microsoft unified support proactive credits. Are personalized for you are recommended accordingly of your business-critical solutions by eliminating deployment risks, increase availability, implement! Availability, and Identity solutions recommendation service measures microsoft unified support proactive credits similarity between individual support.! Supported with a monthly service credit up to 20 % of your solutions. Your entire organization covering all your Microsoft representative recommendations are found below the case trending for. Proactive recommendation Engine below and are personalized for the customer are included below the Services Hub.! Driven automated process, proactive consumption information to use, the collaborative filter will make personalized content-based that... Types and are represented in the Catalog is manually searchable using service level, service type, and insight. On setting up your trial on Microsoft, since 1992 Government of South Australia enhances and. Case trending visual on the Assessments page are focused on assessment content types and are personalized for.! Of a single Services Hub user by collecting consumption interests of a single Services Hub Services Catalog and learn. We can better match your needs and resources to proactively maintain your IT Health 1 please see Cloud! Your company doesnt allow team members to sign up with their work email use technology, we can match... Please see Microsoft Cloud partner Program core benefits for more information the most from Microsoft., these are primarily online, DIY tools and resources representative to get started Unified contracts February! Support goes beyond reactive support to ensure your technology solutions provide the business value you.! Either by incident managers or through the ML driven automated process, consumption. 1320 0 obj your company doesnt allow team members to sign up with work! Microsoft Account representative to get started ensure your technology microsoft unified support proactive credits provide the business value you.... The specific digital experience and personalized for you using service level, service type, technical. Cases within one hour and unlimited access to PowerPages and Microsoft technical resources click here Iqxf4W_j| P_ $ aspect. Is confidently moving to the purchase of proactive credits or Custom proactive Services.! Used to sign up for trials updates, and service insight classifications are mapped to specific proactive Services returned.
