Truly unexpected and it seems to have ramped up since December 2021. Mercari seems like a gigantic scam. 140. Has this happened to anyone else? They will hold your money until it gets to you. Desired outcome: But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. The customer representative has not tried to help me and I may need to hire a lawyer. Check the reputation of Mercari U.S. based on 20553 Reviews. I told me Dad wait a few days I found one and it will be on the way. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. It's not large or in bold text, so you can nearly miss it if you're not looking. It's easy to list but very hard to get views. Create an account to follow your favorite communities and start taking part in conversations. 198 reviews. Hopefully never . Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . I was scammed by a seller on Mercari. Policies are misleading and they dont follow through with buyer protection. Too many . She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. There is no buyer protection and we will not be buying anything there in the future. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! This review was chosen algorithmically as the most valued customer feedback. Their policy lies. Read 1 more review about Mercari U.S. MW. Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. Just the fact that I am not happy with this item, should be enough. It's the perfect place to declutter and discover items that are uniquely you. etc., etc.. The worst. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I just got burned on an item with a bad description because they would not approve the return. . There is a scam in process. Wow! Mercari sided with the seller and would not grant me a refund. Now I realize Ive fallen for a blow. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. To make a long story short, mercari cancel my item. Recently I found a few things on Mercari and placed orders. Dang! Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Tax$1.22 I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_13',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. I give this app 1 star and that is being generous. Lots of good info. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Thank you! I contacted Mercari and asked them to review my interactions with the seller (which are none) and they basically told me I cant do anything about it. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. I dont use it, its where they make money & theres much better discounted shipping. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. | Read 101-120 Reviews out of 18,173. . Furthermore, Mercari has over 20 million monthly active users. I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. Please, let me know in the comments below. I understand that the resolution or answer given does not favor your end for now. Later I received a message that they don't have it. I wrote to Mercari about the shipping thing. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I purchased an item on mercari on 11/09/2019. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! I want to be compensated for my item that was stolen through internet fraud. I was scammed all the way around and am now out $500. So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. Answer (1 of 13): Did you not leave a love note? How ornery? Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. The second time the buyer canceled it on the 3rd day but no reason provided. They close accounts at random and are sure to leave no way to contact anyone to discuss further. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. Coach Purse Only EBay was willing to cooperate on ANY level. I already had a mens size 9 boot and ordered these because they were a different color. Mercari has buyer protection in place to keep the buyers safe. She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. MERCARI REVIEW Just go to The California. I WOULD NEVER RECOMMEND USING THIS SITE. That computer could very easily be wrong but that doesnt matter. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. 'In honor of imnotlegolas for starting this subreddit. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. They Said that because I did not contact them within 3 days after delivery that I cannot get a refund. Your IP: It also did not have as much memory or hard drive space as advertised. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. Mercari provides labels for the And this particular seller STILL has not sent my items after four days! Hey Bob, I have had very good experiences with Mercari so far. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. Once you've confirmed the item is as described in the listing: 1. They would have refunded it. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. I have ordered twice now from this site and both times the buyer never shipped the item. I attempted to work with the seller and received no response. If you want a luxury experience then go pay the actual price to buy it new from la mer. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! Date of experience: January 07, 2023. Go to the Order Status page for the transaction 2. $2 fee for direct deposits under $10. I guess I am done with this site. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. Its still sitting in the original city and state of the seller. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. I give this app 1 star and that is being generous. They know dam$ well that youre PAYING, to sell & ship if you take those deals. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. The sale is removed from my purchase history, which should of not been removed. I do love eBay money back quarantine , but I never sale on eBay only as a buyer On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. I will look elsewhere for the items I am in need of. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. Another situation the seller did not send I cancelled and got the refund. Exactly what I had wanted at great price. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Still waiting for an explanation of how my card was used. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. Ill definitely stay away from this site due to everyones feedback. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. (DISC Credit Card x-5298) Overall, its been great and the sellers have generally positive, responsive and honest. This one time I want to return this item. on this subject with an avenue for everyones feedback. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. Mercari itself is not a scam. No in person customer service response. Too many times. Thanks again Benjamin and everyone! Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. Then, if no return confirmation, releasing the funds to the seller. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. I received synthetic hair today not worth more than $10. The exact size, colors, prints, measurements, etc. You claim buyer no is: deception and unfair business practices. They take out the money before they rate the Seller and Mercari holds it. You cant even speak to a live person. 2. Huge federal crime, these platforms dont care, anything to make a buck. 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