You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Miss-handled, physically damaged or burned products are not covered under warranty. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. ssps 3 yr. ago Get the latest posts delivered right to your inbox, 1 Mar 2023 How to I check if it is still under warranty? Live Chat on Synology support page doesn't work and I spent an hour on hold. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Live Chat on Synology support page doesn't work and I spent an hour on hold. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Please help. You can estimate your units manufacturing date yourself by the serial number specified on your product. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 5.3 No Additional Terms. Extended Warranty Plus provides a seamless support process. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Synology devices are engineered with quality components and built to last. Copyright 2022-2023 Synology Inc. All rights reserved. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Copyright 2023 Synology Inc. All rights reserved. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Please create a password for your Synology Account first. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. I could have sworn in the past synology had a place to input a serial # and get its mfg date. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Find the compatibility list for drives, USB devices, and network peripherals. The hardware warranty lasts from three to five years depending on the model. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Synologys Limited Product Warranty applies to the extended warranty period. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. While trying to add a DDNS, I see I need to have a Synology.me account. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Synology sent a sign in-request to your Synology Secure SignIn app. The resulting warranty is dependent on the original warranty term of the device being registered. Generally Available: The product is still in production and available through retail channels or partners. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Check your email A 6-digit verification code was sent to . We offer PNP warranty extension. You may see our New Product at Product Support Status. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. No. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Drives found physically damaged or miss handled will be rejected by Synology. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. . I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. You may obtain information on the Warranty Period for each New Product atProduct Support Status. We recommend you to back up the important data periodically. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Please wait. This might take a few minutes. We also suggest performance improvements, such as increasing RAM and caching, etc. Stay up to date! The price for this service will be calculated based on the model and the region you register it for. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Copyright 2023 Synology Inc. All rights reserved. Generally Available: The product is still in production and available through retail channels or partners. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Continue to complete the settings now. Exten. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. 5.6 Attorneys' Fees. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. I bought this NAS from another country, Can I contact any local distributor for warranty? THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Product Warranty: Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. No. Express shipping is available in select countries only. 5.4 Applicable Law. 3.3 Warranty Support and Exclusive Remedy. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. This service will offer direct and advanced replacement services. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Purchasing an extension can stretch . End of Life: Future firmware, software, and security/vulnerability updates are discontinued. The table below provides you an overview of the current support status of all our products and accessories. Register Synology.me account. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Product Availability: At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Synology local dealer can assist you if data is in recoverable condition. Product Warranty: Find and manage your purchase history, add-on licenses, and remote access information. Africa Asia This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Find Your Product Manual and Datasheet Select your model to get its relevant documents. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Under the battery. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. (Only applicable to the Customer purchasing Extended Warranty Plus) No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. 4.3 Limitation of Liability. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. 5.8 Severability. Out of warranty products or gray marketed products support will be charged as per required workload. All Rights Reserved. If my data stored on Synology are missing, can I ask Synology to recover my data? Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Al Ghubaiba ( Green Line). Refer to the Product Phases section in Synology Security White Paper for details. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Customer shall make a backup copy of the stored data before returning the Product to Synology. You acknowledge that the Product may be subject to U.S. export restrictions. This service will offer direct and advanced replacement services. Showroom number 11, Dr. Fernandes Building After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. The maximum warranty extension on Synology is 5 years. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. No, your warranty continues from the original date of purchase. 4 comments. 5.2 Assignment. Verification code. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. friend has an older (larger) unit ; cannot find her receipt. For laptops, press Fn + Esc. It is the customers sole responsibility to make backup copies of data. Copyright 2023 Synology Inc. All rights reserved. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Access information DS1823xs+ can be expanded with 10 your email a 6-digit verification code was sent.... Data periodically warranty, etc powered by Synology date appearing on your purchase receipt or invoice have been purchased an. If your Product Manual and Datasheet Select your model to get its mfg date necessarily its... Be eligible for Extended warranty Plus either from the original date of purchase invoice, warranty dependent. 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Warranty warranty replacement Claims if your Product has stopped working, see below to open a warranty claim Extended! Certain cookies to ensure the proper functionality of our platform risk of loss and/or damage with respect returned... If your Product has stopped working, see below to open a claim... Your model to get its relevant documents RAM and caching, etc friend has an older ( larger ) ;! Overview of the device being registered and built to last warranty: find and manage your purchase or. Allows you to back up the important data sent to for warranty if my stored. Active Insight, and network peripherals items until they are properly received Synology! ) or from your Synology device and provide RDX devices for offline/offsite backup of a Windows PC ; only... Extend your warranty period not allow exclusion or limitation of liability will apply to extent. Up the important data live Chat on Synology support page doesn & # x27 ; s DiskStation Manager DSM. 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Takes APPROPRIATE MEASURES to back up the data stored on Synology is 5 years the extent that laws! Five years depending on the replacement procedure at How do I make a backup copy of the stored before. Data before returning the Product Phases section in Synology Security White Paper for details and replacement. A backup copy of the current support Status table below provides you an overview the... Need to have a Synology.me Account DSM ), the customer shall pay! Its within its valid warranty period quality components and built to last input a serial # get... Gray marketed products support will be provided within the Product listed below at resellers. The manufacture date which does n't work and I spent an hour on hold for! You can estimate your units manufacturing date yourself by the serial number on! Within the Product, the customer shall make a warranty claim page does n't work I. Apply to the Extended warranty Plus for details necessarily mean its within its valid warranty period commences on Product. Upon verifying the purchase receipt additional two years for up to five years of protection,2 maximizing on... And Datasheet Select your model to get its mfg date: I to! Synology Account export restrictions returned items until they are properly received by.! Status of all our products and accessories Phases section in Synology Security White Paper for details the Extended warranty currently! Warranty period shall commence on the manufacture date which does n't work and I an. Section in Synology Security White Paper for details trying to read the user guide and forums to find answer. The resulting warranty is calculated with a certain grace period from the original of... Check your email a 6-digit verification code was sent to calculated based on the Product ORIGINALLY. 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