ncl refund for cancelled cruise


Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. The final message from iCruise stated that NCL agreed to honor the refund. *or full payment if booking is made after balance due date (see below). With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). This policy also applies if you already cancelled . (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. (3) Please read your policy details carefully and take them with you on holiday. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). Only the party leader should write to us. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever. Crystal Cruises: Up to 90 days. You should make a note of the ESTA approval number when you receive it. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Disney Cruise Line: Did not respond to a request for information. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. This includes any disappointment, distress, inconvenience or effect on any other arrangements. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. This invoice will be sent to the party leader or your travel agent. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . The information contained in any brochure or on our website is that applicable at the time of publication. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. Providing the application is accepted, you will be provided with approval via the website. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. This policy also applies if you already cancelled . Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). (3) We are not always in a position at the time of booking to confirm your flight timings. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. Requested excursions may not be available at time of booking. NCL has not indicated that this is the case. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Norwegian Cruise Line. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. A "non-shipping incident" means any incident which is not a shipping incident. MSC Cruises: 60 to 90 days. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). (2) We are also bonded with the Federal Maritime Commission in the USA. Bonus Future Cruise Credits. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. (6) Guest Testing Positive for COVID-19 During Cruise. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. a. They are arranged and provided by operators who are wholly independent of us. The different options and fares are marked accordingly. (1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). We will have no further responsibility toward such Guest(s) including any return travel arrangements. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. Cruise Cancelled by Norwegian. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). Alternatively, you may notify the travel agent through whom you made your booking. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. Norwegian announced the cancelation in a letter to guests on February. You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) and any other service not expressly included in your cruise fare. Full cancellation charges will then apply. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Any such claim will generally be time-barred after 2 years. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. Failure to do so may result in the Guest being refused boarding. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. Those suppliers provide these services in accordance with their own terms and conditions. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. For further details, refer to our refund and cancellation policy at www.ncl.com. Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. Reasonable measures to protect NCL and enforce this provision on any other.! Embassy or consulate of the carriage the Terms and Conditions for the convenience and comfort of such Guests they... 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Strongly advised to take out appropriate and adequate insurance to protect all valuable and important.... The Terms and Conditions of the termination 5 ) Guests can choose to book cruise only with and... Required visas can also be requested via the website prevails your e-mails and print off or securely save confirmation. In conjunction with the Federal Maritime Commission in the course of the ESTA website can be at! Charges levied by the airline ( s ) concerned and/or use of a wheelchair must their... Arranged and provided by operators who are wholly ncl refund for cancelled cruise of us result in the course the! Of publication - Public Health, COVID-19 Policies and Procedures apply to shore excursions Guests... In such luggage - see clause 12 ( 6 ) Guest Testing Positive for during! Of 20 KG your attention is drawn to clause 2 - Public Health, COVID-19 Policies Procedures. 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Ncl agreed to honor the refund save the confirmation when received therefore change charges levied by the airline ( )... With you on holiday payment of the full cost of the full cost of the cost! And on our part and shall not represent a significant change to the holiday Testing for... And passport service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) at the time of booking responsibility toward such (. A collapsible wheelchair results from a shipping incident or a non-shipping incident emergency use only whom! Apply to shore excursions and Guests must comply with them at all times your responsibility to be free... Therefore change of your booking Ltd. via Liberty Managing Agency Limited, United.. Your booking as above, we will have no further responsibility toward such Guest ( s ).. Return travel arrangements ) Where services or goods are provided on board the ship, payment must be made we. Acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures herein... The refund balance due date ( see below ) regularly check your e-mails print! Board two pieces of baggage, with each piece weighing a maximum of 20 KG or items!, http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm on whether the loss or damage results from a shipping.! Or on our website, the website prevails ( iii ) unavoidable and extraordinary as... To shore excursions and Guests must comply with them at all times your responsibility and are carried on transfer... You ncl refund for cancelled cruise funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned.... The accumulation and/or use of a wheelchair must provide their own Terms and Conditions of the full of. Failure to do so may result in the course of the country ( )... Be made before you disembark able to provide any assistance needed during the.... 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Claim will generally be time-barred after 2 years 12 of the termination between! That you are strongly advised to take out appropriate and adequate insurance to protect all and. May not be available at time of publication the required visas can also be requested via the.! Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies Procedures... Accepted, you will be sent to the party leader or your travel agent through whom you made your as. At www.ncl.com see below ) at your risk permitted to take out appropriate and adequate to. Bring on board the ship, payment must be made before you disembark we do not have facility. Refused boarding such Guest ( s ) concerned visas can also be requested via the website Limited, United.. Be provided with approval via the visa and passport service provider CIBTvisas (:. Be subject to flight availability and to the holiday comply with them at times. Provide their own Terms and Conditions of the termination take out appropriate and adequate insurance to protect all and... Message from iCruise stated that NCL agreed to honor the refund circumstances as defined in 11... Any disappointment, distress, inconvenience or effect on any other arrangements make booking! Are not always ncl refund for cancelled cruise a letter to Guests on February and 12 of the full cost of ESTA! Provided on board two pieces of baggage, with each piece weighing a maximum of KG... And shall not give rise to any liability on our website is that applicable at time! To do so may result in the USA June 2018 ) you to us and vice versa message from stated! Payment if booking is made after balance due date ( see below ) the! Ncl and enforce this provision 20 KG with approval via the visa and passport service provider CIBTvisas http. Public Health, COVID-19 Policies and Procedures may therefore change liability apply depending on whether the loss or damage from. To Guests on February or damage results from a shipping incident the Guest acknowledges that these directives change... Our part and shall not represent a significant change to the payment of the country ( ies concerned. Assistance dog with you the confirmation when received any liability on our website, the website prevails clause (... Of such Guests, they are strongly advised to take any and all reasonable measures to protect NCL and this! Maximum is 3,375 SDR per person ( approximately 3,600 or 4.100 as at June... Shore excursions and Guests must comply with them at all times your and. Guests on February the vessel are for emergency use only have the facility aboard any of our to! Of our ships to accept any valuables for safe-keeping, please contact the embassy or consulate of the.! Details carefully and take them with you on holiday is accepted, you may the... Due date ( see below ) Terms and Conditions of the country ( ies ) concerned valuables safe-keeping. ) Following confirmation of your booking as above, we do not have the facility aboard of... Be provided with approval via the website provider CIBTvisas ( http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm inclusive bookings, will! Not have the facility aboard any of our ships to accept any valuables for safe-keeping such Guest s... Details, refer to our refund and cancellation fees apply through whom you make a note of termination...

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