Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. But you don't actually need any sort of pass to enjoy Tom Foolery. We are so grateful they took the extra time to look for the bear. She never did anything that would need a pass. Note that it is a Northern owned company- Pepsi products only and Brisk tea. No one seems to know what they are doing! Places are grossly overpriced. Group Sales Waterpark I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. So we went here with my girlfriends to celebrate one of my friends birthday. November 12, 2020 12:48 PM Eastern Standard Time. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. They have considered all things from babies to teenagers. Perfect for us. Amazing amazing place. SO MUCH for littles to do! So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. ft. of flexible meeting space, a full-service business center with complimentary Wi . You can start using the Waterpark then. Nope. At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. Thank you. Larger mini fridge and microwave available. There are service gaps noted by other reviews that do need improvement. The biggest surprise is there is NO BREAKFAST outlet!! Their ropes course is even bigger. We ordered the 20in pizza that was $29. 5. A. J. Clement researched the story in 1964 and advanced a new theory. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. The spa is 4-star worthy. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. Nope cant order because no one answers phone. Luckily Melissa was able to help and gave us an awesome experience. Click Here to Book Direct. This is my line in the sand . Xian, went above and beyond to help locate it and return it to my son. Xian, went above and beyond to help locate it and return it to my son. This They just wouldnt have understood. The breakfast is only served in one location as the other resturant isnt even open yet. OkayLong version now: There are several kinks that need to be worked out. I am disabled so I figured I would just park in handicap. Now, we knew the food was $$$$. We are so grateful they took the extra time to look for the bear. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. It's only been open for 3 weeks and already this many issues! We couldve just said nothing at breakfast and walked out after eating. If you have them at home, bring them. Read the long version for specifics on guidance on how to stay from a hospitality perspective. There is very little room service, no in room coffee maker, no valet parking. The disappointment in your stay is evident. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. This was our 1st stay with Kalahari Round Rock and it will be our only. Food & Wine Festival at Kalahari Resorts & Conventions. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. When one thinks of themed family friendly resorts what comes to mind? If everyone needs to be in a raft on the lazy river, have it stated as well. Its called grotto and its like a cave but only adults are allowed to enter. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Now, we knew the food was $$$$. Clearly the guest are unloading as quickly as possible. We did not get there until about 10:30PM and my first thought was wow this place is nice. Who is monitoring guest coming and going? Its 70* out today so idk what the truth was. My first impression of arriving in the lobby was that I wanted to look at everything. Ice cream parlor and candy shop- $7 for 1/4lb of candy. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. However, its cold, unfriendly. We are so grateful they took the extra time to look for the bear. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. It's only been open for 3 weeks and already this many issues! They even have a theme park where kids can enjoy playing and have a blast with their cool rides. I smiled and just dealt with it. Over and over this was witnessed. Lost and Found: Kalahari Resorts & Conventions - See 135 traveller reviews, 222 photos, and cheap deals for Kalahari Resorts & Conventions at Tripadvisor. Kitsch, cheesy, cheap. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. A temple - or a tomb for human bones Just keep luggage in car and save the $250! All the F&B outlets are just ehh. 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I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. How many families can afford $24 a plate for dinner? Needless to say I will never go back. The refrigerator is not adjustable and gets to a possible temp of maybe 50. Beautiful! But every F&B on the resort is over priced. We had the 2 bedroom family suite. No outside food allowed. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. I kept it together until after the fireworks show. Xian, went above and beyond to help locate it and return it to my son. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. However, its cold, unfriendly. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Just bakery and tacos at the Starbucks- uh what?!? Outdoor pools should be heated and open. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. We bought the package deal and everyone got a pass. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. There is a Starbucks, Ice Cream Shop and a full market open all day. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. We didnt make it an issue and just had fun. Payments made by partners impact the order of prices displayed. If you want some sort of paper trail or invoice, you must ask for it. The service issues will eventually work themselves out. But we expected the service that goes with it. They are more growing pains of being a new property in very challenging times. 3. We did complain and recieved apologies from the staff. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. But all other restaurants didn't open till 11pm. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Beds were very comfortable (soft). Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Outdoor pools should be heated and open. I would not pay for this again. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. It's like a Vegas for kids. Xian, went above and beyond to help locate it and return it to my son. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. The facility is new and very nice with the safari theme. It's like a Vegas for kids. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Never saw anyone sanitizing these. November 15, 2022 Amy Smith 0. Spent hours in there. Enough about the food. The Kids area is a joke. They open at different times. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. Arcade is very cool but the games are lacking. It looked like the kitchen and waitstaff did not have enough people working. Blackout curtains work well- which is important to me! Buried many a thousand year. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Group Sales General 512-651-1000, Press 3. They have considered all things from babies to teenagers. The website is atrocious. LOTS OF WALKING! My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. They are more growing pains of being a new property in very challenging times. Harassing guest to move their cars needs to stop. Every child under 48" must wear some sort of life jacket. However, there is plenty to do for all ages. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. The staff is generally clueless, unfriendly and useless. Ok fine Ill use their text service for the front desk! I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Again, just not going to work out in such a Foodie location. Hotel is clean, rooms are clean. But all other restaurants didn't open till 11pm. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Our room is super cute, nice and clean. Xian, went above and beyond to help locate it and return it to my son. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. They open at different times. Yes half the indoor waterpark is available for 48-52 inches. WARNINH: The hotel room doors close very hard and can hurt little fingers. However, there is plenty to do for all ages. We can't thank Xian and the staff enough. Updated: Nov 12, 2021 / 05:56 PM CST. Rude sculptured blocks from the red sand project, Seriously? Staff didnt feel it important to post this anywhere. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. 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