Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Stay tuned for future updates. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Regards Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. It depends on what Fitbit model you use. Functions: All system functions are working 100% on this device. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. The warranty includes the device and wristband. Expert advice to the latest news. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. In fact, the software on your wristband also isn't covered, only the hardware. The warranty includes the device and wristband. Ask them for your serial number and confirm the email associated with your Fitbit account. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. Once you have your paperwork available, contact Fitbit Support. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Thanks for being a member! To create this article, volunteer authors worked to edit and improve it over time. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. It's moved! By signing up you are agreeing to receive emails according to our privacy policy. Use Discount Code: NOFEE at Checkout for FREE Activation! Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. How long does a Fitbit last? The return authorization number must be included along with your returned Product. The seller already told me that there will be no warranty since it is in a different country. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! Looking for Fitbit's return policy? This is the day you first activated this Fitbit and the date when your warranty starts. Fitbit warranty. Something went wrong. (i.e. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. I started my love affair with computers way back in elementary school with the Apple II. See the seller's listing for full details . This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Lets fix it! LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. . Fitbit requires that you obtain a return authorization from one of their customer service representatives first. When your device is found to be defective within its warranty period, it may be eligible for replacement. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . The activation date is the day you set up your device. To obtain warranty service, you must have a return authorization. 3 Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. I just wanted more confirmation with this. Returns shipping; 30 days: Money Back, Replacement: Thank you. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Since then, I've worked with technology in my career as a media educator and videomaker. I was given as a gift in June. Know Your Fitbit Model When You Need a Repair. The warranty includes the device and wristband. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Under the non-UPC code, you find your devices serial number. Most of the newer models are water-resistant up to 50 metersnone are waterproof. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"
License: Creative Commons<\/a> License: Creative Commons<\/a>
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b2\/Remove-Scratches-on-a-FitBit-Step-2.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-2.jpg","bigUrl":"\/images\/thumb\/b\/b2\/Remove-Scratches-on-a-FitBit-Step-2.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-2.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"
\n<\/p>
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9a\/Remove-Scratches-on-a-FitBit-Step-3.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-3.jpg","bigUrl":"\/images\/thumb\/9\/9a\/Remove-Scratches-on-a-FitBit-Step-3.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-3.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"